Pearl Business Solutions Pty Ltd, and any entities controlled by Pearl, are committed to collecting, handling and disclosing personal information lawfully and fairly and to taking reasonable steps to protect and safeguard personal information. Pearl is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the ten National Privacy Principles set out in that Act.
Sets out how Pearl, stores, uses and discloses personal information
Relates to personal information collected by any means and by any technology
Outlines how Pearl makes the personal information it holds available for access to and correction by an individual.
If you have any questions about this policy, please direct them to our Privacy Officer, details at the end of this Policy.
Pearl and GDPR.
Pearl has embraced the EU General Data Protection Regulation (GDPR) and is compliant with applicable GDPR regulations as a data processor. Similar to existing legal requirements, compliance with the GDPR requires a partnership between Pearl and our customers in their use of our services and accessing Pearl resources. Pearl is committed to complying with the GDPR in the delivery of our service to our customers.
Collection of personal information
Pearl will, where it is reasonable or practicable to do so, collect personal information directly from an individual using a number of different methods, including collection via Pearl's websites, electronic transmission (e.g. email), post, telephone, in person or portable devices. We may also collect personal information from third parties, including clients, contractors, service providers and other individuals.
Pearl will only collect personal information that is necessary to promote its business, to provide its services or to conduct its activities (Primary Purpose of Collection). These activities include:
To provide products and services to clients
To receive products and services from service providers and contractors
To maintain and promote relationships with clients, service providers and contractors
To provide clients and prospective clients with information on our services and products, industry updates, latest news from Pearl and seminars and events that may be of interest to them
To recruit and maintain relationships with staff
To complete internal administration functions
The type of personal information collected may include names, date of birth, gender, addresses, contact details, job titles, account details and financial information.
Use of personal information
Pearl will use the personal information it collects in connection with the Primary Purpose of Collection.
Additionally, Pearl may use the personal information it collects for a purpose (Secondary Purpose) that is related to the Primary Purpose of Collection and in circumstances where an individual would reasonably expect us to use personal information for a Secondary Purpose.
Where Pearl uses personal information to market our products and services to clients and prospective clients, recipients can contact us at any time if they no longer wish to receive this marketing information. Alternatively, individuals will be given the opportunity to 'opt out' from receiving marketing communications from us by clicking on an unsubscribe link at the end of the email.
Access, data quality and correction
Pearl will provide access to personal information about an individual upon request by that individual (although there are some exceptions to granting access e.g. where providing access would be unlawful under the Privacy Act). If Pearl denies access to an individual's personal information, it will provide reasons in writing.
The procedure for gaining access is as follows:
An individual will need to make a request for access in writing, addressed to the Privacy Officer (see contact details below)
An individual must provide sufficient details of the information requested
Pearl will need to verify the identity of that individual
Pearl may need to charge an administrative fee to cover the cost of access (however, there is no fee for lodging a request for access). Pearl will notify the individual of the proposed fee before proceeding
Pearl will respond to a request as soon as reasonably practicable but by no later than 30 days of receipt of the request
Pearl may deliver the requested information either by mail or by email.
Pearl will take all reasonable measures to aim to ensure that the personal information it holds is accurate, complete and up to date. Please contact the Privacy Officer if you believe that the information we have about you is not accurate, complete or up to date.
Disclosure of personal information
Pearl may disclose personal information to third parties, such as contractors, agents and service providers, to assist us with our activities and the provision of products and services to our clients. In doing so, we will take reasonable steps to ensure that these organisations are bound by obligations of confidentiality and privacy in order to protect personal information in accordance with the Privacy Act.
We may also send personal information to organisations outside Australia in connection with the provision of our products and services to clients and the performance of administrative functions.
Other than as outlined above, Pearl will not disclose personal information to any other third party unless Pearl has:
Reasonable grounds to believe that the disclosure is required by law
Reasonable grounds to believe that the disclosure is necessary to prevent a serious and imminent threat to a person's life, health or safety
The consent of an individual to do so.
Pearl has in place generally accepted standards of technological security for the purpose of protecting personal information from misuse, loss, corruption or destruction. Only authorised personnel have access to personal information. Such personnel are required by Pearl's policies and employment contracts to maintain the confidentiality of this sensitive data.
Where personal information we hold is identified as no longer needed for any purpose for which the information may be used or disclosed under the Privacy Act, we will take reasonable steps to destroy such information e.g. by shredding in the case of paper records and other means in the case of electronic records.
For statistical purposes, we may collect information through the use of 'cookies' on website activity (including the number of users who visit our websites, date and time of your visit to the Website, the pages accessed and any information downloaded, navigation patterns, the country and systems through which users have accessed the website).
Cookies are data that a website transfers to an individual's hard drive for record-keeping purposes. Cookies can facilitate a user's ongoing access to and use of a website and may be necessary to access features such as online transactions.
While we take great care to protect your personal information on our Website and use appropriate data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.
The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites.
Pearl takes care to protect the personal information given to us on our websites e.g. our websites have electronic security systems in place.
What to do if you have a question or an issue
The Privacy Officer
Pearl Business Solutions Pty Ltd